Contact Us
Reach AbstractRealmss for product questions, personalisation guidance, bulk enquiries or help with an order.
Customer support
For product assistance, order tracking, cancellations, returns, replacements, refunds or invoice corrections, email care.abstractrealmss@gmail.com. Include your order number, the email address used at checkout and a brief description. Phone and WhatsApp: +91 91211 79496. Never share a payment PIN, password, full card details or OTP.
Bulk and corporate gifting enquiries
For corporate gifting, bulk orders, business enquiries and customisation requirements, use our Bulk and Corporate Gifting Enquiry form or email sales.abstractrealmss@gmail.com. Share your name, contact email, organisation if applicable, products, approximate quantity, artwork or branding requirements, delivery city and PIN code, and required date. You may also provide a phone number for a callback and an indicative budget. We confirm feasibility, price, taxes and timelines before accepting an order. An enquiry does not confirm an order or delivery date. Commercial resale enquiries must be agreed separately before ordering.
Business hours and response
Our customer-care business hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. Indian Standard Time (IST), excluding public holidays observed by our Hyderabad office. Working days in these policies follow this calendar. Requests can be submitted at any time; routine assessment takes place during business hours. Statutory complaint acknowledgment and redressal deadlines are not extended by weekends, holidays or internal escalation. We aim to provide an initial assessment of an order issue within two working days. Consumer complaints are acknowledged within 48 hours and redressed within one month of receipt.
Business identity
Legal name: AbstractRealmss LLP. Website: abstractrealmss.com. GSTIN: 36ACNFA5559P1ZJ. Udyam Registration Number: UDYAM-TS-02-0382567. Business and correspondence address: Flat No. 1007, Block No. 1, SMR Vinay Fountainhead, Metro Water Pipeline Road, Near Calvary Temple, Hyderabad, Rangareddy, Telangana 500049, India.
Complaints and grievance contact
Grievance Officer: Deepak Malhotra. Designation: Grievance Officer. Email: grievance.abstractrealmss@gmail.com. Telephone: +91 91211 79496. Correspondence address: Flat No. 1007, Block No. 1, SMR Vinay Fountainhead, Metro Water Pipeline Road, Near Calvary Temple, Hyderabad, Rangareddy, Telangana 500049, India.
Complaint escalation
Level 0 Customer Care: care.abstractrealmss@gmail.com, phone and WhatsApp +91 91211 79496. Level 1 Grievance Officer: grievance.abstractrealmss@gmail.com, Deepak Malhotra, +91 91211 79496. Level 2 Designated Partner review: abstractrealmss@gmail.com; use the subject Partner Escalation. Include your complaint reference and the reason for further review. You may contact the Grievance Officer directly. These routes do not restrict external consumer remedies or restart deadlines. We acknowledge complaints within 48 hours and redress them within one month of receipt, including complaints received outside business hours. We share a complaint reference, a copy of the complaint as recorded and the outcome.