Shipping and Delivery
We prepare, pack and dispatch orders across serviceable locations in India. Availability, shipping charges and estimated delivery depend on the delivery PIN code, product and order size.
Processing and production
For ready-to-ship standard items, we normally aim to dispatch within one to two working days after order acceptance. Personalised products normally require two to three working days after artwork approval, subject to the product-specific estimate communicated before purchase. Large or corporate orders have timelines confirmed separately in the quotation or order confirmation. Dispatch is the handover to the courier; it is different from delivery to you. These are estimates, and applicable remedies for late delivery remain available.
Shipping coverage and charges
Delivery is subject to courier serviceability at the destination PIN code. Available delivery methods, charges and estimated delivery schedules are shown at checkout or confirmed before order acceptance. We use Shiprocket and its courier partners where available, or another suitable provider. Check your full address, PIN code and phone number before confirming the order. Contact Customer Care promptly if a correction is needed; we confirm whether the shipment can still be changed and disclose any additional cost before you agree.
Tracking
Once the order is dispatched and the courier provides a tracking reference, we will share it through the available account, email or message channel. Tracking updates are supplied by the carrier and may not appear immediately after dispatch. See the Track Order page or contact support with your order number.
Packaging and delivery issues
We pack products with materials suited to their nature, especially fragile mugs and tiles. If the parcel arrives visibly damaged, photograph the outer packaging and product, retain the packaging, and contact us as soon as practicable. The process for damaged, defective, incorrect or missing items is set out in Cancellation, Return, Replacement and Refund Policy.
Time sensitive orders
Tell us your event date before placing a time critical order. Priority production or shipping, if available, must be agreed in writing and may involve additional charges. A requested date is not confirmed until we expressly accept it.
Delayed missing or disputed deliveries
If delivery is delayed beyond the communicated schedule, a parcel is missing, or tracking shows delivery you dispute, email care.abstractrealmss@gmail.com with your order number and tracking reference. We investigate with the carrier and explain the next steps. A courier delivery scan alone does not conclusively resolve a disputed delivery. Applicable remedies are described in our Cancellation, Return, Replacement and Refund Policy. A courier claim or settlement is handled by us and does not by itself remove or indefinitely defer your applicable remedy.
Courier availability and disruption
Courier pickup and delivery schedules are separate from our office hours. Partners may operate on weekends. Availability is checked when a shipment or return is booked; only the confirmed booking establishes the collection arrangement. Public holidays, strikes, severe weather, transport disruption and other events beyond reasonable control may affect production or transit. We communicate material delays and available next steps. Such disruption does not create a blanket exclusion of customer rights.
Customer steps for delivery assistance
Check your order and tracking reference first. If the status is delayed, incorrect or disputed, email care.abstractrealmss@gmail.com with the order number and issue details. For visible damage, provide safe photographs of the parcel and product where available, and retain suitable packaging while we review. Do not handle sharp or unsafe pieces to obtain evidence. We investigate and explain the remedy or next action; you do not need to pursue the courier independently.