Order Cancellation Window
Standard orders can be cancelled within 2 hours of placing the order via your account dashboard or by contacting customer support before dispatch.
Customer Guarantee
Cancellation & Refund
We aim for 100% satisfaction with every gift. Here is our policy regarding order cancellations, returns, and refunds.
Personalised & Custom Items
Because custom items are crafted specifically to your photo/text requirements, cancellations cannot be processed once production printing has commenced.
Damaged or Defective Goods
If your package arrives damaged, defective, or incorrect, please email unboxing photos/video within 48 hours to abstractrealmss@gmail.com for a free replacement or instant refund.
Refund Processing & Timeline
Approved refunds are credited to your original payment method (UPI, Credit/Debit Card, Netbanking) within 5–7 business days of approval.
Hassle-Free Replacements: If an item is damaged during transit, our team will dispatch a fresh replacement free of charge with priority courier handling.